Head of Customer Success at ezyCollect
WHERE DID YOUR TECH JOURNEY STEM FROM?
It all started with a mindset shift - I wanted to enter the technology/SAAS world without having to code but utilise my skillset in consultative selling and customer success. This allowed me to pursue the fast paced evolution of technology on our day to day lives (as businesses or individuals).
WHAT DO YOU THINK IS THE BEST PART OF BEING A WOMAN IN THE TECH INDUSTRY?
It's never boring, it's always changing and yes, really fast paced!
WHAT HAS YOUR OVERALL EXPERIENCE AS A WOMAN IN TECHNOLOGY BEEN LIKE?
HAVE YOU FACED ANY ADVERSITY IN YOUR CAREER?
WHAT HAS BEEN YOUR BIGGEST SUCCESS OR YOUR BIGGEST LEARNING OPPORTUNITY?
The success I have experienced is the continuous learning that I get throughout this journey and also the ability to build and grow not only my own (CS) team but other teams within the business. And the biggest learning opportunity is to not be afraid to fail (fast)! Innovate, validate and fail fast then try again or move on.
HOW DO YOU THINK THE INDUSTRY CAN HELP WOMEN IN TECHNICAL FIELDS?
The industry can provide more programs to assist women in finding opportunities in technology companies - whether that's project basis or internship basis. Encourage diversity in hiring for more women in your business.
It has been a great journey and I always look forward to what's next to come. My experience in learning from the best minds within our business as well as being able to make impactful changes is something remarkable. In saying that, I wouldn't say that it didn't come with any challenges - in a 'male dominated world' you need to learn how to listen and be heard and push for it when it does not happen.
WHAT IS SOME ADVICE YOU WOULD GIVE TO THE NEXT GENERATION OF WOMEN IN TECH?
Go for it; don't be afraid to enter the tech world! Remember it's not only for coders, there's endless opportunities in the tech - you just have to find your passion within this industry and aim to continuously learn. Finally, don't be afraid to stand out and know your worth!